Legal

Privacy Policy

Plain English. Your information, your rights, and how we handle things.

Last updated: 24 April 2026

Who we are

STOMAGUARD ("we", "us", "our") is the data controller for any personal information you provide through this website. You can reach us at hello@stomaguard.co.uk or 07449 303889.

What we collect

When you use the contact form, we collect the information you give us: your name, address, postcode, town, phone number, email address, whether you use WhatsApp, and the message you send. We do not track you around the web and we do not set advertising cookies.

Why we collect it (lawful basis)

We process your details under UK GDPR on two bases:

  • Legitimate interest: so we can reply to your enquiry and, where relevant, dispatch an order.
  • Consent: where you've explicitly asked us to follow up, for example via WhatsApp.

Who sees it

Submissions are sent via the transactional email provider Resend to our internal inbox. We do not sell your information, and we do not share it with third parties for marketing.

How long we keep it

We keep enquiry correspondence for up to 24 months so we can pick up conversations where they left off. Order-related records may be kept longer where required by HMRC (usually six years). After that, we delete or anonymise the information.

Your rights

Under UK GDPR you have the right to access the personal information we hold about you, correct it, ask us to delete it, restrict how we use it, or object to our processing. Email hello@stomaguard.co.uk and we'll action your request within one month.

Cookies

This site uses no tracking or advertising cookies. Your browser may cache static files (images, stylesheets) as usual.

Complaints

If you're not happy with how we've handled your data, please let us know first so we can fix it. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this page from time to time. The "last updated" date at the top will always reflect the most recent change.

Terms of Use

By using stomaguard.co.uk you accept the following:

  • Content on this site is for general information about our product. It is not medical advice. Always consult your stoma nurse or GP about your care.
  • We try to keep the site accurate and available, but we offer no warranties that it will be free of errors or uninterrupted.
  • Orders and prices are agreed individually via email or WhatsApp. Statutory consumer rights under UK law are unaffected.
  • Content, images, and branding on this site belong to STOMAGUARD. Please don't copy them without permission.
  • These terms are governed by the laws of England and Wales.

Questions? Email hello@stomaguard.co.uk.